Parts Leads

Staff

Thank you for calling Texas RV Guys

This is INSERT YOUR NAME

Who'm do I have the pleasure of speaking with today?

It's nice to meet you INSERT CALLER'S NAME. Is this your first time working with Texas RV Guys? If Yes: Great! How'd you hear about us? If No: Well thank you for choosing Texas RV Guys!

What information can I get you today?

Great, Well Thank you for bringing your RV needs to us. We can definitely assist with your INSERT PAINPOINT

First off lets get a bit of information:

What kind of RV do you have?

What is the make and model of your unit?

Is that/are these the only Parts(s) that we can help you with?

Do you happen to have a part number or model number of the equipment this part goes on?

I appreciate you for sharing that info with me

Let me take a look in my system and see if that is a stocked part, In the meantime Is the number that you called from a good number to call you back at if we lose connection?

Discuss Pricing and availability with Customer

PART IN STOCK

PART NOT IN STOCK

AVAILABILITY

Would you like to place an order for this part?

IF YES: Happy to hear. How will you be paying for this part?

and What is a good email for you?

Okay I am ready to Take Payment

Perfect. That's all of the information that we need from you at this time

We appreciate you for choosing Texas RV Guys and we hope that you have a wonderful rest of your day!

Parts Call/Script Lead (For Parts Advisors)