Service Leads

Staff

Thank you for calling Texas RV Guys

This is INSERT YOUR NAME

Who'm do I have the pleasure of speaking with today?

It's nice to meet you INSERT CALLER'S NAME. Is this your first time working with Texas RV Guys? If Yes: Great! How'd you hear about us? If No: Well thank you for choosing Texas RV Guys!

What information can I get you today?

Im sorry to hear that. Can you tell more about what's going on with your RV?

Well Thank you for bringing your RV needs to us. We can definitely assist with your INSERT PAINPOINT

First off lets get a bit more information:

What kind of RV do you have?

What is the year, make and model of your unit?

Is that/are these the only issue(s) that we can help you with?

How soon are you looking to schedule your drop off appointment?

Do you have any trips planned in the future?

Planned Trip Date:

When do you need your Rv repair completed by?

I appreciate you for sharing that info with me

We here at Texas Rv Guys assist customers to find peace of mind with repairs like this all of time and I am confident that our team can get you back on the road experiencing lifes adventures in no time!

You mentioned that you needed your RV completed by INSERT DATE. Our soonest available appt is INSERT DAY. Do you prefer mornings, or afternoons?

Looks like We have a INSERT TIME SLOTS available. Does that work for you?

Great, I have that spot secured for you. Just to confirm that we have your name in the system correctly, can I please have your last name?

Is the number that you called from a good number to call you back at?

and What is a good email for you?

Perfect. That's all of the information that we need from you at this time

Now that your appointment for INSERT DAY/TIME is officially booked with Texas RV Guys, you will be receiving a few appointment reminders via text to keep you updated. Please keep us posted if you need to reschedule, otherwise we look forward to seeing you then!

We appreciate you for choosing Texas RV Guys and we hope that you have a wonderful rest of your day!

Service Call/Script Lead (For Service Advisors)