Texas RV Guys

We are very sorry to hear about your experience and the unacceptable delay and lack of clear communication regarding your estimate. This is not the level of service we expect from our team, and we apologize for the frustration caused by the incomplete estimate and poor communication from Christy. We will investigate what happened and take steps to prevent this from happening again. Please call our office or email our service manager so we can prioritize completing your estimate and resolve any outstanding issues.

Thank you, Jerry, for the great review. We’re glad we could make bringing in your RV quick and easy and appreciate you noting our team’s friendliness. It’s great to hear the insurance process went smoothly and that we could handle most of the work for you. We look forward to helping you again whenever you need us.

VIC, I'm very sorry you haven't been able to reach anyone and for the delay in our response. This is not the level of service we expect; I've escalated your repair request to our service manager and someone will contact you today. If you prefer immediate assistance, please call our service department or use the contact form on our website so we can address this right away. Thank you for bringing this to our attention.

Thanks for the kind review, Roy. We're glad we could assist with your axle failure over Memorial Day weekend and appreciate your patience while we located and coordinated repairs. Our team strives to be professional and helpful in difficult situations. Safe travels, and please reach out anytime you need assistance.

Thank you, David — we’re glad Hasan could help and appreciate your kind words. We understand purchases don’t always happen right away and are honored you’d consider us for future shopping and service. We look forward to helping you with your next RV when the time comes.

Robert, thank you so much for the great review! We’re thrilled to hear our team was helpful and friendly. We appreciate you taking the time to share your experience and look forward to helping you again.

Bradley, thank you for the fantastic 5-star review and for trusting Ray, Jimmy, and Emory with your horse trailer converter. We’re thrilled the team provided professional, clean work and clearly explained each step. Your 10-star vote and recommendation mean a lot to us. We look forward to helping with any future RV or trailer needs and appreciate you spreading the word about Texas RV Guys.

Thank you, Marvin — we appreciate the kind words. We're glad our team could provide professional, reasonably priced repairs and exterior painting for your motor home. Thank you for recommending Texas RV Guys; we look forward to helping you again.

We're very sorry to hear about your experience; poor communication, pricing concerns, and the oil smell in your RV are unacceptable. We take this feedback seriously and will review our communication and parts-ordering processes immediately. We will contact you directly to arrange an inspection, remediate the odor, and discuss fair pricing or a refund. If you would like to reach us sooner, please call the service manager at the number on your invoice.

Thanks for the kind review, Don. We're glad we could get you out the door on time and that the explanation of your toad's braking system was helpful. We appreciate you choosing us and are here if you need any follow-up or service before your next trip. Safe travels.

Thank you, Dean — we appreciate the great review. We're glad we could diagnose the issue quickly, work with your warranty, and get your rig back on the road in under a week. We look forward to helping you with future trips and keeping you rolling. Safe travels.

Thank you, Charlie, for the wonderful review. We're glad our team could help you in a pinch and with regular scheduling. We pride ourselves on being thorough and knowledgeable, and we'll always work to make things right. We appreciate your trust and look forward to serving you again.

Thank you so much for the kind words, Cecily. We're thrilled Steve could help with your insurance claim and ease the stress of the situation. We appreciate your recommendation and are glad you had a top-notch experience with Texas RV Guys.

Nicole, I'm sorry we let you down and that our pricing did not meet your expectations. We do offer price matching on verified competitor quotes, but differences in parts, warranties, labor and the exact scope of work can affect the final price. I regret we didn't make those distinctions clearer and that you found a better option elsewhere. If you'd like us to review the competitor quote so we can explain or match it where appropriate, please call or email us and we will take care of it promptly.

Thank you for the feedback — I’m sorry we didn’t meet your expectations. We strive to offer fair value, and sometimes our estimates are higher because they include higher-grade parts, factory-style repairs, and warranty coverage that lower quotes may not. Our advertised price-match does have conditions that can affect eligibility, but we’re happy to review the Camping World quote and the described scope of work to see if we can narrow the gap. We appreciate you bringing this to our attention and will work to improve clarity around pricing.

Thanks so much for the kind words, Doug! We’ll be sure to pass your praise along to Hasan and Steve; they’ll be thrilled to hear it. We appreciate your support and look forward to serving you again.

James, thank you for the 4-star review and for noting our team's hard work. I'm sorry the extended warranty administrative process was confusing. We are reviewing our warranty procedures and will streamline paperwork and communication to make it clearer. Please contact our service team for assistance and we'll address any remaining issues promptly. We appreciate you bringing this to our attention.

Thank you so much for the wonderful review, Patricia. We're thrilled Josh and the team made the process smooth and kept you informed every step of the way. We appreciate your trust and will be ready to help whenever you need us.

Thank you, Cecil! We’re thrilled to hear you enjoyed our service and appreciate you taking the time to share your feedback. We look forward to serving you again soon.

Thank you for choosing TX RV Guys and for sharing your experience. We’re thrilled Hasan could make the consignment process smooth and that you received offers at your full asking price. I’m glad our maintenance work helped ensure the trailer was in top condition and that you’re happy with the outcome. We appreciate your trust and kind words.

Thank you, Dan, for the fantastic five-star review and for trusting RV Guys with your coach. We're thrilled Rey and Steve provided clear communication, on-time service, and quality workmanship. Hearing that we’re your go-to shop means a lot to our whole team. We look forward to keeping your coach in top condition.

Mike, thank you for the 5-star rating and for choosing us. We're thrilled you had a great experience and look forward to serving you again. If there's anything we can do to make your next visit even better, let us know.

Mike, thank you for the great review. We're thrilled to hear you consistently have a positive experience with our shop and appreciate your continued loyalty. We look forward to serving you again on your next visit. If you ever need anything before then, please let us know.

Thank you so much for the 5-star rating, Katie! We appreciate you taking the time to share your positive experience and are thrilled you were pleased with our service. We look forward to welcoming you back soon. If there's anything we can do for you in the future, please let us know.

Thank you so much for the kind words, Leigh. We’re thrilled Steve and Jeremy were able to get your electrical system back up and running quickly and that our communication helped during your trip. We look forward to working with you again on upgrades whenever you return and safe travels until then.

Mark, thank you for the detailed review and for trusting our team with your Berkshire’s AC retrofit. We’re glad Steve, Ray, Josh and everyone on the crew treated you with respect and kept you informed through the process. We appreciate your patience with an unexpected and costly repair and are happy we could provide a long-term solution that gave you confidence. Enjoy your upcoming retirement, and we’ll be here if you ever need us again.

Thanks so much for the kind words, Tim! We’re thrilled our team provided great service and a quick response. We appreciate your business and look forward to helping you again whenever you need us.

Thank you, Donald, for your trust and for sharing your experience. We’re proud that Tx RV Guys has earned your confidence by doing what we say and doing it right. We appreciate your continued business and will always be here when you need us.

Thank you so much for the 5-star rating, Crystal — we appreciate you taking the time to share your support. We're delighted you had a great experience with ITDRC and are proud our team could meet your expectations. We look forward to serving you again and are always available if you need assistance in the future.

James, thank you for the wonderful review and for trusting Texas RV Guys with your first full-time RV. We're thrilled Hasan, Joshua, Krissy and Danni made the purchase, delivery, and walkthrough so smooth and helpful. Enjoy your new home on the road and please reach out anytime if you need assistance or have questions. We truly appreciate your recommendation.

Thank you, Steve, for the kind words and for recommending us. We're thrilled our timely, exceptional service met your expectations and appreciate you recognizing the team's effort. We look forward to serving you again.

Thanks for the great review, Randy. We’re glad our team could tackle the repairs others wouldn’t and that you had a professional experience. We appreciate your trust and are here if you need anything else with your RV. Safe travels!

Dave, thank you for the great review and for sharing your experience. We're glad our team's professionalism and expertise met your expectations. It was a pleasure working with you and we appreciate your trust. If you need anything in the future, we're here to help.

Geoff, thank you for the fantastic review and for trusting Texas RV Guys with your service. We're thrilled our team could get you in and out quickly and that you felt welcome and supported. Wishing you safe travels across the country, and we'd be honored to have you back anytime. Thanks again for the kind words.

Thanks for the awesome review, Xavier! We're glad we could get you going in 20 minutes and appreciate you taking the time to share. If you need anything else, we're always here to help.

Thank you, Paul, for the 5-star rating! We appreciate your support and are delighted you had a great experience. We look forward to serving you again.

Thank you, Ron, for the fantastic 5-star review. We're glad Clifford was personable, professional, quick, and provided excellent work on your generator — we truly appreciate the recommendation. We look forward to helping you again whenever you need us.

Kevin, thank you for trusting RV Guys with your motorhome again and for the kind words. We’re proud our team’s thorough, timely work has earned your confidence. We look forward to servicing the front air springs and the entire air system when you bring the coach in. If you need anything before then, please give us a call or email.

Thanks for trusting us with your trailer consignment and for the 4-star review, Doug. We're committed to taking great care of your trailer and working to get it sold for a fair price. If you need updates or assistance, our team is here to help. We appreciate your business.

Sorry to hear the new weather stripping is coming loose so soon — thank you for letting us know. We stand behind our work and will replace or re-install the weather stripping at no charge and inspect the installation for any issues. Please bring the RV back to our service department or call us to schedule a prompt repair and we will make it right.

Thank you, Rich, for the wonderful review and for trusting TX RV Guys with your 5th wheel. We're glad we could repair the roof, replace the slide seals, and complete the AC and suspension upgrades within your short timeframe despite the changing requirements. We sincerely appreciate your recognition of our team's dedication, focus, and craftsmanship. We're honored to be your service center of choice and wish you many safe and enjoyable miles.

Thank you for your feedback, Rodney! We appreciate the positive rating and are glad to hear that you enjoyed your experience. If there's anything specific you think we could improve on or enhance, please don't hesitate to let us know. We look forward to serving you again soon!

Thank you for your positive feedback, Marvin! We are committed to maintaining quality in all our work, and we’re thrilled to hear that you appreciate it. Your support motivates us to keep delivering the best possible service.

Thank you for your kind words, Andrew! We're thrilled to hear that you had a positive experience with Steve and Jimmy. We look forward to seeing you again for any service or repairs you may need in the future. Your satisfaction is important to us! Enjoy your day!

Thank you, Barbara! We are thrilled to hear that you had such a positive experience with our team at TX RV GUYS. It's wonderful to know that you find our staff helpful and knowledgeable, and we appreciate you considering us like family. We look forward to continuing to serve you and ensure your RV needs are met efficiently. Your support means a lot to us!